Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements

The REVOLT Electric Vehicle Components store is currently undergoing development and testing. Despite the unfinished appearance of many of the pages, the products included in the store as well as others are currently available for purchase or order. If you would like to order an item you see, or request an item you do not, please contact us at sales-evc@revoltev.com or support-evc@revoltev.com or leave a message at 888-858-7084 and someone will be in touch. Thank you!

Shipping & Delivery

REVOLT Electric Vehicle Components may ship items via UPS, FedEx or common carrier, and with or without shipping insurance. Most items will be shipped via FedEx Ground with the charges included in the customer invoice total. Same day shipment is generally available for most in-stock items if orders are received before 1pm CST. Expedited orders are available at additional costs for in-stock items. All shipping costs and duties are the responsibility of the purchaser unless otherwise noted. Inspect all shipments and report any shortages or damages to the delivering carrier immediately. Contact REVOLT Electric Vehicle Components for details regarding other options for shipping charges. Unless otherwise stated in product description, all shipments originate in Austin, Texas, USA.

Certain items listed for purchase are are subject to governmental restrictions for transporation and exportation. All applicable rates, rules and regulations apply.

Privacy & Security

OUR COMMITTMENT TO PRIVACY
REVOLT Electric Vehicle Components (REVOLT EVC) recognizes the importance of privacy and is committed to protecting of the privacy of visitors to and customers of our website. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This policy explains what information we may collect through this website and how it may be used.

THE INFORMATION WE COLLECT
This policy applies to all information collected or submitted on the REVOLT EVC website. On our website's pages you may order products, make requests, and register to receive materials. The types of personal information collected at these pages may include your Name, Address, Email address, Phone number, Credit/Debit Card type for payment processing, etc.

On some pages, you can submit information about other people. For example, if you order an item online and would like it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected may include the Recipient's Name, Address, Phone Number, etc.

THE WAY WE USE INFORMATION
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive, to contact you to clarify orders or obtain missing information to complete any transaction you may have initiated, or to provide other services you may have requested (such as a newsletter or announcements). Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information gathered to better design our website and to share information with trusted affiliate companies and/or advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or viewed a particular product. Our server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser but to the best of our ability we would not disclose anything that could be used to identify you as an individual.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses without prior consent except:
(a) to satisfy any applicable law, regulation, legal process or enforceable governmental request as required by law,
(b) enforce applicable Terms of Service, including investigation of potential violations thereof,
(c) detect, prevent, or otherwise address fraud, security or technical issues, or
(d) protect against harm to the rights, property or safety of REVOLT, its users or the public as required or permitted by law.

You may also visit our store anonymously and place an order via telephone or email without submitting any information to us through our web forms on this site.

DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We do not store any information about your order payment (credit card number, bank account, etc) on any of REVOLT EVCs servers or computers unless requested by you to do so. If we do inadvertently collect more personal information than intended of this or any other type without your prior permission, we will attempt to delete the information immediately. However, please understand that deleted information may continue to persist on backup media.

This Privacy Policy applies to REVOLT EVC only. We do not exercise control over the privacy policies of any desination websites of the links we provide. We encourage you to read the privacy policies of any website visited.

HOW TO CONTACT US
If you have any questions about our Privacy Policy, would like to access your personally identifiable information, or correct any information we may have about you, please contact us or write to us at:

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

CHANGES TO OUR POLICY
This Privacy Policy may change from time to time. Last updated October 5, 2009

Returns & Replacements

All products provided by and through REVOLT Electric Vehicle Components are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call for return product information prior to return. The purchaser shall bear the cost of shipping and insurance on product(s) returned.

Please contact REVOLT directly if there is a problem with a purchase.

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Ordering

We at REVOLT Electric Vehicle Components strive to provide the most current information about the products and solutions we offer for sale. However, we make no warranties that the information you receive here is up-to-date or correct. Please contact support-evc@revoltev.com to obtain the most recent information.

We place no minimum order penalties on any of our products.

Product information

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